A collection of projects that showcase my expertise in product management, user experience design, and business strategy.
Each project represents a unique challenge and demonstrates my approach to solving complex problems with user-centered solutions.
Launched home lending platform used by 5M+ customers, driving 2M+ visits. Built a self-service digital mortgage platform integrated into Chase Mobile & Web, increasing HELOC applications by 4%.
Transformed call data into product insights using LLMs. Used AI to summarize customer service calls, categorize sentiment, and reduce post-call work for agents.
Drove $36M+ in annual revenue via improved checkout UX. Led experimentation and UX optimization to increase conversion rates across e-commerce properties.
Boosted tool adoption from 60% to 82%, driving $25M in new revenue. Increased Jewelry Consultant adoption of digital storefront tools with SSO access and structured campaigns, enabling remote selling.
Reduced package loss by 7% and generated $6.5M in revenue. Integrated UPS Access Point delivery option to improve logistics and customer satisfaction, coordinating with 200+ vendors.
Reduced 62K annual customer service calls with milestone-based SMS/email updates. Launched automated messaging across Signet brands for real-time order tracking, integrating with third-party SaaS platforms.
Saved up to 9 FTE per bot through strategic automation. Evangelized and built an RPA program for internal business processes, including feasibility scoring and stakeholder training.
Migrated 1.5M accounts, sunsetting legacy platforms and roles. Consolidated disparate mortgage accounts into unified systems through strategic field mapping, logic generation, and simultaneous dual-system updates.
Let's discuss how I can help bring your vision to life with innovative solutions and strategic thinking.