A collection of projects that showcase my expertise in product management, user experience design, and business strategy.
Each project represents a unique challenge and demonstrates my approach to solving complex problems with user-centered solutions.
VP, Senior Product Manager @ JPMorgan Chase
Launched home lending platform used by 5M+ customers, driving 2M+ visits.
Built a self-service digital mortgage platform integrated into Chase Mobile & Web, increasing HELOC applications by 4%.
Senior Product Manager @ Signet Jewelers
Transformed call data into product insights using LLMs.
Used AI to summarize customer service calls, categorize sentiment, and reduce post-call work for agents.
Senior Product Manager @ Signet Jewelers
Drove $36M+ in annual revenue via improved checkout UX.
Led experimentation and UX optimization to increase conversion rates across e-commerce properties.
Senior Product Manager @ Signet Jewelers
Boosted tool adoption from 60% to 82%, driving $25M in new revenue.
Increased Jewelry Consultant adoption of digital storefront tools with SSO access and structured campaigns, enabling remote selling.
Senior Product Manager @ Signet Jewelers
Reduced package loss by 7% and generated $6.5M in revenue.
Integrated UPS Access Point delivery option to improve logistics and customer satisfaction, coordinating with 200+ vendors.
Senior Product Manager @ Signet Jewelers
Reduced 62K annual customer service calls with milestone-based SMS/email updates.
Launched automated messaging across Signet brands for real-time order tracking, integrating with third-party SaaS platforms.
AVP, Product Manager @ JPMorgan Chase
Saved up to 9 FTE per bot through strategic automation.
Evangelized and built an RPA program for internal business processes, including feasibility scoring and stakeholder training.
AVP, Product Owner @ JPMorgan Chase
Migrated 1.5M accounts, sunsetting legacy platforms and roles.
Consolidated disparate mortgage accounts into unified systems through strategic field mapping, logic generation, and simultaneous dual-system updates.
Let's discuss how I can help bring your vision to life with innovative solutions and strategic thinking.